babu's Privacy Policy
This policy contains a full description of how your personal information is collected, where it is stored, and for what purposes it is used.
1 Introduction
babu is an online gaming and betting platform that offers casino games, sports betting, and live gaming for Bangladeshi users. When you use our services, certain personal information is stored in our system. Your privacy is very important to us.
The purpose of this privacy policy is to clearly inform you what types of information babu collects, how that information is used, who it is shared with, and what rights you have over your information. Reading our Terms and Conditions together with this privacy policy will give you a complete understanding of how the platform operates.
This policy applies to the babubet.cam website, the babu mobile app, and any of our digital services. Our services are for persons aged 21 years or older only.
2 Types of Information Collected
babu collects information about you at various stages. The information collected falls into two main categories — information you provide directly, and information collected automatically while you use the service.
2.1 Information You Provide
We collect the following information during account registration, identity verification, and transactions:
- Full name, date of birth, and national ID number
- Email address and mobile number
- Home address and postal code
- Payment method details — bKash, Nagad, Rocket, or Upay number
- Copies of documents submitted for identity verification
- Messages and information exchanged when contacting customer support
2.2 Automatically Collected Information
The following technical information is recorded automatically while you use the site and app:
- IP address, browser type and version
- Device details — operating system, screen size, device model
- Time of visiting the site, time spent, and pages visited
- Referral source — how you arrived at the site
- Gaming activity and betting history
- Transaction records — deposits, withdrawals, and bonus usage
2.3 Cookies and Tracking Technologies
Cookies and similar technologies are used on the babu site. They are mainly used for three purposes — session management, remembering user preferences, and analysing site performance. You can disable cookies in your browser settings if you wish, but some site features may become limited as a result.
3 Purposes for Using Your Information
babu uses your information only for specific and legitimate purposes. We never sell your information under any circumstances. The main purposes for using your information are:
3.1 Service Operation and Account Management
- Creating, verifying, and keeping accounts active
- Ensuring login security and enabling password recovery
- Processing deposits, withdrawals, and bonuses
- Storing gaming history and transaction records
3.2 Security and Fraud Prevention
- Detecting unauthorised access or suspicious activity
- Preventing money laundering and fraudulent transactions
- Identifying multiple accounts belonging to the same person
- Protecting minors through age verification
3.3 Customer Support
When you contact us via 24/7 live chat or email, your information is used to resolve issues and maintain continuity with previous conversations.
3.4 Responsible Gaming Support
Following our responsible gaming guidelines, your activity-related information is used to monitor problematic gaming behaviour and take protective measures where needed.
3.5 Service Improvement and Customisation
- Evaluating and improving the performance of the site and app
- Displaying games and bonus offers based on your preferences
- Analysing user behaviour to develop new features and services
4 Sharing Information and Third Parties
babu does not sell your personal information to third parties. However, information may be shared in certain specific situations required for operating the service.
4.1 Service Provider Partners
We work with trusted third-party service providers for payment processing, identity verification, game software operation, and technical infrastructure maintenance. These partners receive only the information needed for their designated tasks and are required to follow our privacy policy.
4.2 Legal Obligations
We may be required to disclose information in response to court orders, lawful requests from investigative authorities, or to comply with applicable law. In such cases, we disclose only the minimum information necessary within the bounds of the law.
4.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new ownership. Users will be notified in advance if such a change occurs.
5 Data Storage and Security
5.1 Retention Period
All information is retained while your account is active. Even after an account is closed, certain information may be kept for a period to meet legal or regulatory requirements. Once those requirements are fulfilled, the information is securely deleted or anonymised.
5.2 Security Measures
babu uses industry-standard technical and organisational measures to protect your information:
- Data transmission secured through SSL encryption
- Industry-standard encryption technology for payment information
- Regular security audits of servers and databases
- Staff access to data is strictly limited and monitored
- Automated alert system for suspicious activity
5.3 Response to Data Breaches
In the event of a data security breach, babu will investigate promptly and notify affected users in a timely manner. Relevant authorities will also be notified where required.
6 User Rights
You have the following rights over your personal information:
6.1 Right to Access
You may request at any time to know what information we hold about you. We will provide it within a reasonable time after receiving your request.
6.2 Right to Correction
You have the right to request correction of any inaccurate information. You can also update much of your information yourself from the profile section of your account.
6.3 Right to Deletion
In certain circumstances you have the right to request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
6.4 Right to Object to Processing
You have the right to object to processing of your information for marketing or profiling purposes. If you wish to stop receiving such communications, please let our customer support team know.
6.5 Right to Data Portability
You may request your information in a standard, machine-readable format.
7 Protection of Children and Minors
All babu services are strictly for persons aged 21 (twenty-one) years or older. We never knowingly collect information from minors.
Age is verified at registration, and identity document verification may be requested in cases of doubt. If a user is found to have opened an account using false information, that account will be closed immediately and the stored information will be deleted.
8 International Data Transfers
babu's servers may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure that appropriate protections are in place in that country or with that partner.
For international transfers, we apply contractual protection clauses, standard terms, and other necessary safeguards to keep your information secure.
9 Marketing Communications
You can give or withdraw consent to receive marketing communications at the time of account creation or at any time afterwards. babu may send marketing messages through the following channels:
- Email — new bonuses, promotions, and updates
- SMS — important account notifications and offers
- Push notifications — for app users
To opt out of marketing communications, use the "unsubscribe" link in emails or contact customer support. However, essential notifications related to transactions and your account will always be sent.
10 Policy Changes and Updates
This privacy policy may be updated from time to time due to changes in services, legal obligations, or other reasons. Users will be notified in advance of significant changes via email or a notice on the site.
If you continue to use the site after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly. Further questions and answers about the privacy policy can be found in our FAQ section.
11 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact babu's privacy team:
We aim to respond to your request within business days of receiving it. More complex matters may take a little longer, but every request is given careful consideration.